BES Troubleshooting Made Easy

Are you looking for an easier way to troubleshoot your Blackberry servers?  Your users depend upon their Blackberry to communicate with their coworkers and customers when they are on the road. When an a BES outage occurs, it is a HIGHLY visible event. Your ability to quickly isolate the problem and fix it, is very important. How do you determine if the root cause is with the Exchange, BlackBerry server, network,  RIM, Carrier or the device? Mailscape for Blackberry takes the guess work out with its visual dashboard. It will help you isolate the issue within seconds. describe the image 

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Monitor

  • Enable Help Desk to act
    as true frontline
  • Monitor all key components
    of your BES infrastructure
  • Verify if a Carrier is
    working correctly
  • Automatically test SRP
    connection
  • Quickly determine if issue is
    isolated to users device
  • Verify BES service with End to End test

Report

  • BlackBerry users by mailbox server
  • Device Model info (OS and type)
  • Most Active Users
  • Devices with password not enabled
  • Inactive Devices
  • Blackberry by Carrier

Mailscape for Blackberry Screenshots

Mailscape is compatible with:

mailscape compatible

Companies who already trust Mailscape:

mailscape customers