Mailscape for BlackBerry Enterprise Server is a unique and innovative systems management tool that gives you the ability to monitor the entire BlackBerry communication cycle. Discover and address problems before they affect your user community. The One Look Dashboard graphically presents real-time data on the vital components that directly impact your BES and Exchange server’s uptime.

With Mailscape for BlackBerry you will never be guessing where or what is causing a potential BlackBerry issue. The entire BlackBerry communication cycle is monitored. Please read below to see how each vital component is monitored.

• Exchange Link - Monitors communication between the BES and Exchange server. Alerts you of any problems detected based on user-level and server-level thresholds.
• BES Status - Monitors BES worker threads and notifies you of potential issues that could inhibit mail flow to and from devices.
• BES Queue - Monitors the count of pending messages bound for each device and notifies you of any problems detected based on user-level thresholds.
• Carrier Status - Detects if a user's wireless carriers is having problems.
• RIM Link - Monitors the SRP connection between the BlackBerry Enterprise Server and RIM network.
• Server Vitals - Monitors the disk space, services, memory, processor and Windows events.
• BES agent services - Monitors the BlackBerry agent services and alerts you when these services enter a hung or non operational state.